We use USPS to ship all United States orders. Each customer will receive an estimated delivery time and a tracking number with every purchase. If your package arrives damaged, take a picture of the box and send it to email@example.com, and I will file a complaint with the USPS. If items are damaged, please follow the steps above for either a replacement item or a refund. Thank you.
Returning anything can be such a hassle, re-stock fees, return postage is at buyers expense, the wait for monies returned, ugh!
Here at Soapy Soulutions all the ingredients are listed on the FAQ page and the item itself. Please pay close attention to what you (the buyer) are ordering before you hit final payment button.
Our bar soaps are not wrapped in plastic or paper they are (naked) clean with our logo stamped on the front. Due to this nature we will not accept returns on bar soap. If you believe an item will cause irritation please save your time and do not purchase. If you purchase an item that causes irritation please discontinue use. Our body oils will be wrapped in bubble wrap as another layer of protection during shipping. Once, an item leaves our facility we have know control over how it arrives to your door. We hope you have a pleasant experience but if you are not 100% satisfied please contact us.
Soapy Soulutions is hosted by WIX.Com. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may possibly be stored through WIX.com's data storage, databases and the general Wix.com applications through a secure fire wall network. All direct payment gateways offered by Wix.com and used by Soapy Soulutions adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by Soapy Soulutions and its service providers.